AIops Lead

We are looking to hire an AIOps Lead.

The leader will be responsible for making IT Operations highly automated, predictive, self-healing, and less dependent on human support by using AIOps, Agentic AI, automation, observability, DevOps and SRE practices .

Core Responsibilities

• AI & Autonomous IT Strategy: Define and implement the organization's AIOps and Autonomous Operations strategy.
• Service Improvement: Continuously improve availability, reliability, performance, and quality of IT services across applications and infrastructure.
• Automation: Automate incident detection, diagnosis, routing, remediation, and resolution.
• L1/L2 Support Transformation: Target 100% elimination of L1 support and 50% reduction in L2 support effort through AI and automation.
• Self-Healing IT: Build systems that can automatically detect problems and fix them without human intervention.
• AIOps & Observability: Implement AI-driven monitoring, anomaly detection, predictive analytics, and closed-loop automation.
• Modernization: Drive adoption of Cloud, Kubernetes, DevOps, SRE, CI/CD, Infrastructure-as-Code and DevSecOps.
• ITSM Automation: Automate Incident, Problem and Change Management using AI agents, playbooks and conversational AI. Performance Targets: Improve operational metrics such as MTTD <5 minutes and MTTR <1 hour.- Vendor & Stakeholder Management: Manage strategic technology vendors and work closely with Cybersecurity, Architecture, Product and Engineering teams.
• AI Adoption: Identify high-value AI use cases, conduct workshops, enable IT teams, and ensure AI solutions deliver measurable business value.