AIOPS Technician

Are you a AIOPS Technician in Madrid seeking a new interesting challenge? 🔍

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! 👀

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Operate and evolve an enterprise event management ecosystem based on Splunk ITSI.
• Own the episode lifecycle, including correlation, aggregation, prioritisation and remediation activities.
• Onboard new monitoring sources from ingestion through production deployment.
• Manage integrations across monitoring, ITSM and on-call platforms.
• Design and deliver automated remediation capabilities and recovery actions.
• Build and maintain AI-assisted operational agents and knowledge retrieval capabilities.
• Evaluate, pilot and support migrations to new AIOps platforms and tooling.
• Perform incident investigations, root cause analysis and operational documentation management.

💻 WHAT TECHNOLOGIES, METHODOLOGIES OR TOOLS WILL YOU USE?

• Splunk ITSI
• ServiceNow
• PagerDuty
• Python
• GitLab CI/CD
• LangGraph
• FastAPI

🧐 WHAT ARE WE LOOKING FOR?

Years' experience: 3 to 10 years

English: B2

Required qualification: FP or university degree

• Hands-on experience with enterprise event management or AIOps platforms.
• Strong integration engineering skills using REST APIs and webhooks.
• Production-level Python development experience.
• Experience with CI/CD delivery practices.
• ITIL incident, problem and change awareness.
• Agile/SAFe delivery experience.

📅 WHERE AND WHEN?

Workplace: Hybrid — Madrid

Work Schedule: 8x5 + oncall, 9:00AM – 18:00PM

🤝 WHAT CAN WE OFFER YOU?

Permanent contract 📋 - We offer indefinite contracts from the first day.

Pay and benefits 💸 - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

Work from home 🏚️ - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace 👨

Opportunity knocks 👍🏻 - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.

Learn as you grow 📚 - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.

Bring your buddy 👫 - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.

Connect globally 🌏 - Work with people from all over the world. You can feel the multicultural workforce.

Benefit from being a TCSer 🎟️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.

And so on 🎉 - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

💡 WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally 🚀

With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute 🥇

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies 🌏

TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes 🏆

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS 🎯

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance 💯

WELCOME, WE ARE WAITING FOR YOU! 🚀