Air & Sea Freight Coordinator

Key Responsibilities

• Manage end-to-end import shipment operations from pre-alert, arrival, customs clearance, cargo collection to final delivery.
• Review import and customs clearance documents to ensure completeness, accuracy and compliance with Malaysia regulations.
• Coordinate with customers, customs agents, airlines, warehouse, transport and delivery teams to ensure smooth shipment movement.
• Prepare and maintain operational documents including D/O, POD and shipment records.
• Monitor shipment status and resolve operational exceptions related to customs, flights, warehousing, collection and delivery.
• Handle supplier billing, customer billing, reconciliation, invoicing and payment follow-up.
• Maintain proper documentation and continuously improve operational processes and SOPs.

Job Requirements

• 1–3 years of relevant experience in air or sea import/export customer service or operations in Malaysia.
• Familiar with air or sea import operations, Malaysia customs regulations and import permit application procedures.
• Basic knowledge of import/export trade and international logistics operations.
• Experience in high-tech, energy or fresh food industries will be an added advantage.
• Proficient in Mandarin, English and Bahasa Malaysia for business communication.
• Familiar with air or sea logistics systems and Microsoft Office / common office software.
• Familiar with cargo collection, delivery and customs clearance requirements in LMW, FIZ and FCZ areas.
• Strong communication, coordination, customer service and cross-functional collaboration skills.
• Able to work under pressure, manage multiple tasks and meet tight deadlines in a fast-paced environment.
• Proactive, responsible and detail-oriented with strong problem-solving skills.