AIR FREIGHT AGENT

The Air Freight Agent will play a key role in coordinating air freight operations related to perishable and temperature-controlled cargo. This position involves managing the logistics of incoming and outgoing shipments, maintaining accurate records, and providing exceptional customer service. The ideal candidate will be proactive, detail-oriented, and able to perform efficiently in a fast-paced environment. The Air Freight Agent will also collaborate with internal teams and external partners to ensure smooth and compliant cargo movement.

Key Responsibilities:

• Coordinate the booking and documentation of incoming and outgoing air freight shipments, ensuring compliance with temperature control and regulatory requirements.

• Monitor the status of shipments, proactively addressing delays, disruptions, or issues related to temperature control.

• Communicate professionally with customers, colleagues, and external partners to provide updates and resolve issues.

• Maintain accurate records of shipments, including airway bills, customs documentation, and temperature logs.

• Provide excellent customer service by responding to inquiries promptly and addressing customer needs efficiently.

• Prepare and verify shipping documents, including bills of lading, invoices, and packing lists.

• Track and trace cargo to ensure timely delivery, reporting discrepancies as necessary.

• Collaborate with warehouse and trucking teams to coordinate cargo handling and delivery schedules.

• Conduct routine administrative tasks such as filing, data entry, and updating shipment records in the system.

• Support the Air Freight Manager with daily operational tasks as needed.

• Follow safety protocols and ensure compliance with company policies and industry standards.

• High school diploma or equivalent; a bachelor’s degree is a plus.

• 1-3 years of experience in air freight, logistics, or related roles, preferably in the perishable/temperature control sector.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Excellent customer service skills and a positive, proactive attitude.

• Ability to work independently and as part of a team in a dynamic, fast-paced environment.

• Proficiency in English (Bilingual is a plus).

• Proficiency in Microsoft Office applications (Outlook, Word, Excel).

• Detail-oriented with strong problem-solving abilities.

• Ability to pass a background check and drug screening.

• Dependable, reliable, and flexible to meet business demands.

Benefits:

• Competitive salary and benefits package.
• Training and career development opportunities.
• Supportive and collaborative work environment.

This job description is not an inclusive or exhaustive list of responsibilities and may be updated or revised at the Company’s discretion to meet operational needs. Nothing in this job description alters the at-will nature of employment, which may be terminated by either the employee or the Company at any time, with or without cause or advance notice, in accordance with federal and state laws.

HPL Apollo LLC is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other protected status under applicable federal, state, or local law.