Air Freight Assistant Manager

Key Responsibilities:

• Supervises all Airfreight Operations activities.

• All file management activities post booking such as Documentation, System Updates, Operational finance, etc.

• Monitoring and following up of Import and Export shipment and checking shipment status regularly

• Proactive communication with customer service in case of exceptions.

• Supporting customer service in customer query resolution and exception handling.

• Supporting Airfreight team members, acting as escalation point between customer service and operations.

• Ensures end to end Carrier Management for Airfreight Operations, i.e. overall Airfreight Procurement, Carrier Relationship Management, Capacity Management, balancing the carrier mix, carrier query resolution as well as management of Carrier Booking transactions.

• Extreme attention to detail, including the ability to respond with urgency and take proper corrective action if there is a proble

Requirements:

• Possessing Bachelors/Masters or equivalent degree in business or related field.
• Minimum 5 years of experience in logistics/ airline industry in managerial capacity.
• Experience in handling air cargo operational activities
• Proficient in Microsoft Office applications and other technical software.
• The position requires excellent written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.
• Excellent in verbal and written English
• Good Knowledge abount PIB and PEB
• Having a home or residence around Cengkareng or Tangerang Area