Air Freight Coordinator (AOG Operations) - Multiple Shift Patterns Available

Our client, an award-winning, independent leader in time-critical aerospace and aviation logistics are looking to bring an Air Freight Coordinator (AOG Operations) onto their team in Los Angeles, USA, with multiple shift patterns available.

On Offer:

• An opportunity to join a leading AOG Logistics specialist with great potential for global growth

• Opportunity to grow expertise through ongoing coaching, training and development

• Available Shift Patterns:

1. Sunday to Thursday – Day Shift 9am to 6pm
2. Sunday to Thursday - Day Shift 10am to 7pm
3. Tuesday to Saturday - Day Shift 9am to 6pm
4. Sunday to Thursday - Night Shift 8pm to 5am

• Salary - c.$58K per annum for Day Shifts and c.$66k for Night Shift

• 401k with company match

• Health Insurance, including dental and vision plans

• Paid vacation and holidays and an additional day for your birthday

• Employee Assistance Programme

• Free Onsite car parking

Main Purpose of the Air Freight Coordinator:

Reporting to the Account Manager, in this role, you’ll be responsible for ensuring Air Freight Import / Export shipments are managed and completed effectively, efficiently and compliantly from start to finish, while ensuring exceptional service to the customer base.

Key Responsibilities of the Air Freight Coordinator;

• Work within the Air Freight Export & Import Operations team, to complete shipments from start to finish always ensuring excellent customer service.

• Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file.

• Delete any unnecessary emails, to ensure efficiency and Best in Class service.

• Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.

• Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking.

• Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities.

• Provide ‘collection / delivery notes’ and / or notification ‘in writing’ of all relevant collection / delivery instructions.

• Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard.

• Liaise with Warehouse and Transport Team for reliable distribution for imports / exports.

• Arrange direct drives as per customer requests & arrange On Board Couriers when necessary.

• Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to the Station Manager and Head of Operations US

Customer Specific Accountabilities:

• Manage up to 800 shipments, ensuring a proactive, efficient and compliant customer experience, including responding to and resolving queries and providing timely shipment updates.

• Complete AES filings accurately and timely.

• Coordinate pick-ups and deliveries with relevant transport providers.

• Plan and execute routing of shipments.

• Create AWB from A-Z, managing the full AWB lifecycle.

• Manage customer specific inboxes and other correspondence, managing a high volume of shipment requests and responding to customer emails and calls in a timely manner and to agreed standards.

• Handle AOG (Aircraft on Ground), routine, and critical shipments with priority and care.

• Provide Inventory / Warehouse support as required, including but not limited to:

• Monitor the receipt, booking in and dispatch of all Cargo/Goods and record data in accordance with company procedures.

• Ensuring freight is screened in accordance with TSA compliance, is handled correctly and is located and identified as “Known Cargo”.

To be Considered for the Air Freight Coordinator:

• This role is underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of air freight Import/ Export processes.

• Solid background in US Customs law and procedures.

• Experience of working with Cargowise and Dangerous Goods Compliant would be an advantage

• Sound knowledge of Microsoft suite, including Word, Excel and PowerPoint.

• Problem solving skills, with the ability to consider several possible options and decide on most appropriate method.

• Strong organisational skills with the ability to prioritise as well as focus on the detail

For full details, contact Willis Global – a leading recruitment consultancy for the Supply Chain, Logistics & Aviation industry