Air Freight Customer Service Executive (East/Import/Export)

Responsibilities:

• Process full-set air import and export documentation, including Master Air Waybills (MAWB), House Air Waybills (HAWB), pre-alerts, cargo manifests, commercial invoices, and packing lists (prepared by Shippers).

• Coordinate daily air import clearances, cargo lodge-in/break-bulk, and timely release/delivery arrangements.

• Arrange shipment space bookings with airlines and co-loaders.

• Liaise with vendor to prepare and submit Singapore Customs permit declarations.

• Coordinate with vendor to ensure strict compliance with Dangerous Goods (DG) declarations and IATA packaging standards.

• Liaise regularly with ground handling agents (SATS, dnata), airlines, transport contractors, and overseas agents to ensure smooth cargo flow.

• Track and trace shipment statuses; promptly resolve operational exceptions, cargo delays, or discrepancies (e.g., damaged cargo, short shipments).

• Act as the point of contact for clients, delivering regular shipment status updates and handling operational queries.

• Verify vendor invoices, handle billing/job costing, and ensure job files are accurately closed out in a timely manner.

Requirements:

• Diploma or GCE 'N'/'O' Level / NITEC in Supply Chain, Logistics, Maritime Studies, or related fields.

• 1–3 years of hands-on experience in airfreight forwarding, air import/export operations, or freight agency workflows

• Knowledge of airfreight operational processes, HAWB/MAWB rules, and Singapore Customs

• Experience operating TradeNet / Cargo Management Systems (CMS) or Freight Management Software (e.g., CargoWise) is an advantage.

• Valid IATA Dangerous Goods Regulations (DGR) certification is a strong advantage.

• Proficient in Microsoft Office (Excel, Word, Outlook).

• Good communication skills (written and spoken) to coordinate across agents, carriers, and local

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23112063 | EA License 16C7883