Air Import Specialist

We are seeking an experienced Air Import Specialist to join our logistics team. This position is responsible for managing the day-to-day air import process from shipment coordination and airline communication through customs clearance, delivery, costing, and billing.

The ideal candidate has 3–5 years of air import or freight forwarding experience , strong knowledge of U.S. import procedures, excellent customer service skills, and the ability to manage multiple shipments while maintaining accuracy and meeting deadlines.

Key Responsibilities

• Manage the end-to-end air import process , ensuring shipments are handled accurately, efficiently, and on schedule.
• Communicate daily with customers, suppliers, airlines, brokers, truckers, and other business partners .
• Obtain and verify shipment details, including weight, dimensions, origin, destination, commodity/cargo type, and delivery requirements .
• Respond promptly to customer inquiries and provide consistent follow-up throughout the shipment lifecycle.
• Track and monitor shipments from origin through final delivery and provide customers with timely status updates.
• Communicate with airlines and Ground Handling Agents (GHAs) to confirm shipment status, arrival information, availability, and release.
• Coordinate with customs brokers to ensure U.S. Customs clearance is filed accurately and completed on time .
• Arrange payment of Import Service Charges (ISC) and other applicable shipment-related charges.
• Coordinate pickup and delivery with trucking companies , ensuring shipments are collected promptly and avoiding unnecessary storage, demurrage, or other accessorial charges.
• Review shipment documentation for accuracy and completeness and resolve discrepancies as needed.
• Complete shipment costing, rating, and billing accurately and within required deadlines.
• Provide lane rates, customer pricing, and spot quotes based on shipment requirements and current market conditions.
• Maintain strong relationships with customers, suppliers, carriers, brokers, and internal teams.
• Monitor market conditions, competitor activity, and industry trends to remain informed and competitive.
• Proactively identify potential shipment issues and develop solutions to prevent delays and additional costs .
• Maintain accurate records and documentation in accordance with company procedures and regulatory requirements.
• Work closely with operations and customer service teams to ensure a high level of customer satisfaction.

Qualifications

• 3–5 years of experience in Air Import, freight forwarding, international logistics, or a related field.
• Strong understanding of the air import shipment lifecycle , including airline handling, customs clearance, trucking, and final delivery.
• Working knowledge of U.S. Customs import procedures and documentation .
• Experience coordinating with airlines, GHAs, customs brokers, and truckers .
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to prioritize multiple shipments and deadlines in a fast-paced environment.
• Strong problem-solving skills with a solutions-oriented mindset .
• Experience with shipment costing, rating, billing, lane rates, and spot quotes .
• Proficiency with Microsoft Office, particularly Outlook and Excel .
• Experience with freight forwarding or transportation management systems is preferred.