Air Logistics Customer Care Specialist

Your Responsibilities

• Take ownership of shipments and ensure efficient file handling, with complete and accessible customer data
• Ensure stakeholders deliver in line with customer expectations while complying with regulatory requirements
• Monitor shipments consistently and communicate proactively with customers
• Respond promptly to customer feedback, complaints, and escalations, with swift corrective actions
• Promote awareness and usage of customer-facing digital solutions
• Participate in relevant trainings to stay updated
• Support or lead customer implementations, ensuring involvement from OCC/RCC/OM as required
• Participate in GCIM Scalable trainings
• Manage customer growth and focus on retention
• Drive profitability through effective spot quotations, quick response times, upselling, and promotion of KN products
• Perform ongoing GP analysis and liaise with procurement stakeholders

Your Skills and Experiences

• Minimum 2–5 years of experience in air freight or freight forwarding (customer service)
• Proficient in English (spoken, written, and reading)
• Able to work effectively in a high-pressure environment
• Flexible with working arrangements