Air Operation Executive (Export)

Job Summary

Responsible for coordinating and managing daily air export shipments from job opening to final delivery, including booking, documentation, cargo coordination, shipment follow-up, customer communication, billing and job file.

Key Responsibilities

• Open and manage air export job files in the system.
• Liaise with customers, sales teams, warehouse, airlines, vendors and overseas agents to coordinate shipments.
• Arrange flight bookings and provide booking and flight details to customers.
• Coordinate local cargo pick-up and provide driver details where required.
• Coordinate with the warehouse to confirm cargo dimensions, quantity, markings and readiness.
• Prepare and verify HAWB, MAWB, AWB, pre-alerts and other required export documents.
• Coordinate cargo submission to the Cargo Terminal Operator (CTO).
• Submit required shipment information through the EDI system for Customs purposes.
• Monitor shipment status and follow up with airlines, agents, vendors and customers until final delivery.
• Provide timely updates to customers and internal departments on shipment status.
• Obtain and forward Proof of Delivery (POD) where required.
• Prepare customer invoices and record shipment-related costs accurately.
• Ensure all supporting documents are complete and job files are closed on time.
• Ensure operations comply with company SOPs, Customs requirements and applicable air freight procedures.
• Assist in resolving shipment delays, discrepancies, and operational issues.
• Perform other duties as assigned by the immediate superior.

Requirement

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 2–3 years of relevant experience in air freight export operations, preferably in the freight forwarding or logistics industry.
• Good knowledge of air export procedures, documentation, airline bookings, HAWB/MAWB and shipment coordination.
• Familiarity with Customs procedures, EDI and CTO processes will be an advantage.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Good command of written and spoken English.
• Good communication, coordination and customer service skills.
• Strong attention to detail and good time management.
• Able to handle multiple shipments and work under pressure.
• Able to work independently and as part of a team.
• Willing to work beyond normal hours when required for urgent shipments or operational needs.