Air Operations - Senior Executive

About the role

C.H. Robinson is seeking a Air Operations - Senior Executive to join our team at our Airline Road office. In this role, you will play a key role in delivering consistent and high-quality customer experience by managing the end-to-end shipment lifecycle for assigned accounts and ensuring adherence to customer SOPs and operational standards.

You will drive operational excellence, maintain data integrity, and ensure compliance with processes while acting as a key point of coordination for issue resolution and day-to-day execution.

This role offers an opportunity to combine strong operational expertise, proactive communication, and collaboration to deliver reliable outcomes that support customer needs and business objectives.

Key responsibilities

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing prealerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provide complex quotes based on needs of network
• Coach and train others on pricing strategies
• Provide track and trace service to customers and generates shipment documents
• Build great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

About you

• High school diploma or GED
• Minimum 3 years of Air Freight Operations experience in Global Forwarding industry
• Advanced proficiency in Microsoft Office Suite of programs
• Fluent in English (written and verbal)
• Associate's or bachelor's degree from an accredited college or university (preferred)
• Knowledge or coursework in Supply Chain, Logistics, or International Business (preferred)
• Basic understanding of Quality Management (ISO 9001) (preferred)
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.) (preferred)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily (preferred)
• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges (preferred)