Airbnb Customer Service

About the role

We are seeking an enthusiastic Airbnb Customer Service Representative to join our dynamic team at PROMPT BROTHERS SDN. BHD. in Taman Midah, Kuala Lumpur. In this full-time position, you will be responsible for providing exceptional customer service to our Airbnb guests, ensuring their experiences are seamless and exceeding their expectations.

What you'll be doing

1. Handle guest inquiries and bookings via Airbnb, Agoda, Booking.com, WhatsApp, and other online platforms

2. Respond promptly and professionally to guest messages before, during, and after stay

3. Coordinate check-in and check-out procedures with guests

4. Assist guests with stay-related questions, issues, or complaints

5. Liaise with housekeeping, maintenance, and operations team to resolve guest issues

6. Monitor guest satisfaction and encourage positive reviews

7. Handle refund requests, complaints, and basic dispute cases when required

8. Maintain accurate records of bookings, cleaning schedule, guest communications, and issues

   What we're looking for

9. Excellent communication and interpersonal skills, with the ability to provide exceptional customer service

10. Prior experience in a customer-facing role, preferably within the hospitality or vacation rental industry

11. Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns

12. Familiarity with Airbnb or other vacation rental platforms, a plus

13. Proficiency in English, with the ability to communicate in Chinese & Bahasa Malaysia an advantage

14. Reliable, Flexible and Adaptable, able to work in a fast-paced environment

What we offer

At PROMPT BROTHERS SDN. BHD., we value our employees and strive to create a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including health insurance, opportunities for career development, and a dynamic company culture that encourages teamwork and innovation.

About us

PROMPT BROTHERS SDN. BHD. is a leading provider of Airbnb management services in Malaysia. We pride ourselves on our commitment to exceptional customer service and our ability to help our clients maximize the potential of their vacation rental properties. With a growing portfolio of properties and a team of passionate professionals, we are well-positioned to continue our expansion and provide exciting career opportunities for talented individuals like yourself.

Apply now to join our team and be a part of the exciting journey at PROMPT BROTHERS SDN. BHD.