Airfreight Customer Service Executive – Import/Export/Logistics

Join a leading freight forwarding company and gain global exposure while building expertise in customs, shipping documentation, and supply chain operations.

📍 Working Location: Changi (East Side)
🕘 Working Hours: Monday to Friday, 9:00am – 6pm + Alternate Saturday (Half Day)
🚌 Company Transport Provided at Multiple Pick-up Points: East, Central & North

Key Responsibilities

Airfreight Export

• Answer all incoming calls promptly and professionally
• Respond to customer enquiries in a timely manner
• Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements
• Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements
• Coordinate booking arrangements with airlines, co-loaders, and overseas agents
• Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required
• Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly
• Ensure export customs formalities and permit declarations are completed accurately and within timeline
• Monitor shipment departures and proactively update customers on any delays or operational issues
• Follow up closely with origin stations, airlines, warehouse, and transport teams to ensure smooth shipment movement
• Ensure all export permits are utilized or cancelled before expiry and ensure timely job file closure within KPI
• Review export shipment status and coordinate resolution for any cargo discrepancies or operational issues
• Maintain a good understanding of customers’ SOPs and shipment handling requirements to ensure compliance and customer satisfaction
• Support customers with documentation discrepancies, shipment amendments, and special handling requirements
• Take on ad-hoc duties assigned by Supervisor/Manager

Airfreight Import

• Manage full spectrum of air import shipments, coordinating with customers, overseas agents, and internal stakeholders
• Verify shipping documents (AWB/HAWB) and resolve discrepancies promptly
• Provide timely updates on shipment status, flight details, and delays
• Ensure smooth customs clearance and permit management within KPIs
• Liaise with customers for approvals on charges prior to delivery
• Monitor cargo arrivals, inventory status, and handle shipment discrepancies
• Ensure compliance with customer SOPs, regulatory requirements, and service standards
• Handle customer enquiries professionally and maintain high service satisfaction
• Support continuous improvement initiatives and adhere to QHSE standards

Interested candidates can forward their CVs in MS Word format to [email protected]

 Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661