Airfreight - Import Customer Service Executive

As an Air Import Operations Executive, where you will manage daily air import shipments, coordinate with airlines, customs, and customers, and ensure smooth and timely delivery of cargo.

Our client is a well-established global logistics and freight forwarding company with a strong presence across Europe, Asia, and other international markets. With decades of experience in supply chain solutions, the company specializes in air freight, ocean freight, and contract logistics, supporting clients across multiple industries worldwide.

The Job:

• Coordinate and oversee daily air import operations, including receipt, handling, and delivery of cargo.
• Ensure compliance with air cargo import regulations, company policies, and procedures.
• Liaise with customers, airlines, ground handlers, customs, and other stakeholders to ensure timely cargo clearance and delivery.
• Prepare and process import documentation, including air waybills, customs clearance documents, and invoices.
• Monitor and track shipments, providing updates to customers and internal teams.
• Investigate and resolve shipment issues, such as delays, damages, or discrepancies.
• Collaborate with sales, customer service, and warehouse teams to maintain smooth operations and customer satisfaction.
• Maintain accurate records of cargo manifests, shipment details, and billing information.
• Ensure accurate and timely billing for imported shipments.

The Talent:

• Diploma or Degree in Logistics, Supply Chain, Business, or related fields.
• **Candidates without experience can apply (**training will be provided).
• Prior experience in air import operations, freight forwarding, or logistics is a plus.
• Strong communication and coordination skills.
• Conscientious with the ability to handle multiple tasks in a busy environment

Eu Eng joe
Direct Line: [8847 8909](tel:8847 8909)
EA License No: 91C2918
Personnel Registration Number: R23112468