Airfreight Operator

Responsibility

• Ensuring consol and shipment is registered in EDI /Operational System
• Provide complete and necessary information to internal/external suppliers to arrange pick up with optimum efficiency
• Ensures if Cargo is hazardous that systems and documents are completely correct and all stakeholders are advised of the hazardous Nature
• Providing customers with pick up and delivery information and ensuring speedy response to clients’ (internal/external) needs
• Send Booking confirmation to Shipper / Supplier where required
• Ensures all required documents are received from Supplier and where required scanned into EDI
• Expedites Export customs clearance and security formalities (where required) in line with local legislative requirements
• Confirms uplift and initiates tracking/tracing of cargo and reporting to stakeholders of any missing/delayed cargo
• Solving problems, as quickly and efficiently as possible, while reporting any discrepancies and customer complaints as SER’s with a view to preventing recurrence.
• Liaising with suppliers (agents, carriers, overseas agents) regarding any delays or issues. Liaising with supervisor and/or colleagues on matters, keeping him/her informed where necessary
• Handling Claims and Cargo discrepancies per prescribed procedures QP 300
• Ensure customer and agent Invoicing and financial cost processing (local, overseas, commissions), are completed within the required time frames and in accordance with the company’s Global business objectives
• Send Pre alert to Overseas office/ Agent in line with Global Business Objective (within same day of departure)
• Adheres to Global process standards in their daily work to ensure they deliver a high quality customer experience to all customers, internal & external
• Ensures that in their daily work system usage is optimized in order to increase the productivity and efficiency
• Adheres to minimum quality management standard to which the company is committed (currently ISO 9001:2008) and ensures all work carried out is compliant with pertinent regulatory/compliance requirements
• Adhere to the company procedures regarding workplace health & safety

Required skills and qualification/ education/ studies:

• In depth knowledge of Export Airfreight operations
• Excellent knowledge of IATA Dangerous Goods legislation
• Good geographical knowledge
• In depth knowledge of local aviation security requirements (if any )
• Knowledge of claims handling procedures
• Excellent oral and written communication skills
• High level of accuracy
• Highly motivated
• Enjoys working as part of a team
• Good user knowledge of MS Office, preferably experience in Cargosoft/EDI