Airline Groups and Reservations Agent

Worldwide Aviation & Tourism Ltd, the UK General Sales Agent for Gulf Air, is seeking an experienced and customer-focused Reservations & Groups Agent to join our London office in Brentford.

This is an exciting opportunity for someone with airline reservations and ticketing experience who enjoys working in a fast-paced commercial environment and delivering excellent service to both direct passengers and travel trade partners.

Key Responsibilities

• Handle group sales and reservations for Gulf Air services.
• Take reservation calls from direct passengers, travel agents, and tour operators.
• Create, amend, and manage airline bookings, including ticket issuance, reissuance, upgrades, reroutes, and EMDs.
• Process invoices and payments in line with airline and company reporting procedures.
• Prepare and maintain daily and monthly sales reports and reconciliations.
• Assist with route analysis and commercial reporting data.
• Provide high-quality customer service over the phone and occasionally face-to-face.
• Resolve ticketing and reservation issues efficiently and professionally.

The role includes airline reservations, ticketing, reporting, and customer service responsibilities. Sabre GDS experience is required.

Skills & Experience RequiredEssential

• Minimum 2 years’ experience in an airline reservations or ticketing role
• Sabre GDS knowledge and practical ticketing experience
• Strong verbal and written English communication skills
• Excellent numerical and administrative skills
• Ability to work accurately under pressure
• Professional and confident telephone manner
• Strong attention to detail and organisational skills
• Ability to work effectively as part of a team

Desirable

• Knowledge of airline fares and ticketing
• Experience with DDS
• Proficiency in Microsoft Word, Excel, and PowerPoint

Personal Attributes

We are looking for someone who is:

• Customer-focused and service-oriented
• Well presented and professional
• Calm and composed under pressure
• Flexible and adaptable
• Highly organised with excellent time management skills

Benefits

• Employee discount across the Gulf Air network
• Company pension scheme
• Supportive team environment
• Opportunity to work with an established international airline brand

Right to Work

Applicants must have the right to live and work in the UK without restriction.

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Application question(s):

• Do you have experience in Sabre Airline reservations?

Work authorisation:

• United Kingdom (required)

Work Location: In person