Airline Ticket Agent

Job highlights

• Provide courteous and professional customer service to enhance the passenger experience. .

• Assist passengers with booking reservations, issuing tickets, and processing payments.

• Provide information on flight schedules, fares, baggage allowances, and travel policies.

• Check-in passengers and their baggage; ensure compliance with security and safety regulations.

• Resolve booking discrepancies, seat assignment issues, and other customer inquiries.

• Handle changes to flight itineraries, including rebooking flights and issuing new tickets.

• Assist passengers with special needs, including unaccompanied minors and passengers with disabilities.

• Coordinate with airline staff, ground crew, and airport authorities to ensure smooth passenger flow.

• Promote and sell ancillary products and services, such as travel insurance and upgrades.

• Maintain accurate records of ticket sales, passenger interactions, and flight transactions.

• Provide courteous and professional customer service to enhance the passenger experience.