Airline Ticketing and Customer Service (Junior)

STARLUX Airlines is a full-service airline from Taiwan and we are aiming to deliver 5 star service to every passenger. Currently we are looking for Airline Ticketing and Customer Service Specialist to join us in Kuala Lumpur. If you enjoy working in a fast-paced environment and delivering excellent service, we’d love to hear from you.

Key Responsibilities：

1. Handle flight reservations, ticketing, reissuance, and refund processes accurately and efficiently.

2. Provide professional customer service to passengers across multiple channels.

3. Coordinate closely with Sales, Marketing, and Airport Operations teams.

4. Ensure proper handling and safekeeping of accountable documents.

5. Manage urgent and ad hoc cases in a timely manner.

6. Perform additional duties as assigned by management.

Requirements：

1. Ability to work under pressure and meet tight deadlines in a dynamic environment.

2. Strong communication and interpersonal skills.

3. Good problem-solving abilities and attention to detail.

4. Proficiency in Microsoft Office applications.

5. Must have the legal right to work in Malaysia.

Preferred Qualifications：

1. Experience in airline ticketing, reservations, or customer service (1–2 years preferred).

2. Knowledge of GDS systems (e.g., Amadeus, Sabre) is an advantage (optional—add if relevant).

3. Self-motivated, well-organized, and able to multitask effectively.

4. Strong sense of responsibility and teamwork.

Education：

1. Bachelor’s degree in any field or equivalent practical experience.

2. Fresh graduates are encouraged to apply.

Language Requirements：

1. Excellent command of spoken and written in English and Bahasa Melayu.

2. Mandarin proficiency is required to support Mandarin-speaking passengers and liaise with Taiwan headquarters.