Airlines customer Support

Roles and Responsibilities

• Provide exceptional customer service to customers via phone, email, or chat.
• Handle customer inquiries related to airline tickets, flight schedules, and travel arrangements.
• Resolve customer complaints and concerns in a timely and professional manner.
• Process ticket refunds, cancellations, and modifications efficiently.
• Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

• 1-6 years of experience in BPO/Call Centre environment with exposure to International Voice process (UK/US).
• Bachelor's degree in any discipline (preferably B.Tech in Computers).
• Excellent communication skills with ability to work under pressure.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy.