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Airport Customer Service Agent MSN

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Onsite

Airport Customer Service Agent MSN

Unifi

Airport Customer Service Agent MSN

1 month ago

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Important information


Contract type:

Permanent

Location:

Madison, WI, USA

Work mode:

Onsite

Published on:

26 September 2026

What they need


JOB REQUIREMENTS: Requirements and Description Unifi has decades of

experience in the aviation services industry. We continue to innovate,

adapt, and grow by leaning on our experience and expertise in airline

ground services. Our vision is to be the most respected company by

providing exceptional experience getting aircraft and passengers to

their destination safely. We are seeking individuals to join our growing

team who are passionate, have integrity, and have empathy for how their

words and decisions affect our employees, customers, and partners. No

experience is required. Paid training is provided for all new employees.

Join our team and see where the flight benefits can take you. Job

Summary: Responsible for providing customer service to passengers for

all aspects of arrivals, ticketing, check-in including boarding, baggage

Services, Reservations, And Any Other Queries Or Complaints. Benefits Flight Privileges: Offered after 30 days for employees and eligible

family members! Weekly pay for hourly employees (could change it

specific to the state e.g. CA) Full time starts at 30 hours per week!

Paid time off (for full-time employees). Comprehensive Medical, Dental

and Vision Insurance (for full-time employees). 401k for all employees.

Exclusive discounts and additional wellness programs. Job Duties: Assist

passengers with a friendly welcome, through arrival and check-in

process, including support for passengers with special needs such as

unaccompanied minors, VIP passengers and passengers needing wheelchair

assistance. Handle all aspects of ticketing and check-in by operating a

computerized system. This includes boarding, baggage service,

reservations and resolving related complaints and problems. Direct

passengers through Customs, Immigration, and Quarantine. Assist ramp

agents to ensure that wheelchairs, strollers, and gate-checked bags are

made available for loading upon departure and delivery to passengers

upon arrival. Push wheelchairs with passengers through all areas of the

airport. Adhere to all safety procedures and policies. Perform other

related duties as assigned within the appropriate skill, experience and,

capabilities expected for this position. Complete work in a safe and

secure manner, following company safety and operational standards

Immediately report safety and security incidents as well as potential

hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications: High School diploma or GED. Must be at least 18 years of

age. Must be able to obtain credentials required as per airport or state

or customs requirements. Physical requirements: Must be able to

constantly lift up to 70lbs and more, push, pull, walk, stand, reach

above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and

frequently climb, and crawl. Working conditions: Must be able to work in

rotating shifts and hours, nights, weekends and holidays,... For full

info follow application link. \\\\\* APPLICATION INSTRUCTIONS: Apply

Online: ipc.us/t/39343CD0A39A4721

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