Airport Dispatch Agent

Summary The Dispatch Coordinator is the central point of contact for base catering operations. The position develops and maintains detailed operational planning which includes administrative, implementation, and follow up tasks for Sky Café bases. Works with the team to understand and assist with tracking all work, task, and operational processes.

Core Competencies

• Exceptional communication skills with individuals at all levels of the organization, both oral and written
• Able to work efficiently as a part of the team as well as individually
• Ability to work under pressure and meet set deadlines
• Attention to detail in all areas of work
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
• Above average organizational, time management and prioritizing skills
• Comfortable presenting materials and reports to senior management
• High level of personal integrity
• Strong work ethic and positive team attitude
• Interpret and implement company policies and procedures
• Motivate staff to meet associated goals as required for effective safe day to day operations
• Deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Work co-operatively between key management personnel and co-workers to achieve company goals and maintain safe and smooth operations
• Prepare for and respond to unforeseen changes/challenges related to safety and operations performance as it pertains to day to day operations
• Successfully multitask and handle changing priorities
• Work well under pressure and meet set deadlines
• Consistently demonstrate a safety focused mindset

Key Responsibilities

• Attend to and Report all issues/calls regarding each flight
• Perform operational pre-shift huddle meetings with entire staff on duty
• Review previous shift emails and ensure that they are all addressed/responded to
• Report all staff late arrival times, early leaves, and absenteeism
• Update DFI (AirTransat) and other airlines revisions onto blocks to include revised timings, updated gates, aircraft locations, tow times, and gates for all aircrafts must be included on each block
• Report any pending strips that were not done during the shift and the reason for it not being stripped
• Confirm all drivers have had the opportunity to take their break(s)
• Maintain communication with all drivers and ensure that they are where they are supposed to be, and they are returning to the base in a timely manner
• Maintain constant communication with crew members and/or airlines operational staff or representatives
• Update next day blocks for AM/PM and put names of drivers and shift times and corresponding truck that they are to use and inform Manager/Supervisor regarding any deviations in manpower scheduling
• Ensure that blocks for following days are created properly and drivers are confirmed for the following day – trucks should be assigned according to the flights that they are doing.
• Every single occurrence that is outside of normal operations must be communicated to Airlines as they occur (in real time)
• At the end of each shift, ensure that all lights have been shut off on all trucks, and check the back of the warehouse and all trucks for cleanliness, fuel, etc.
• Must ensure that crew is back from break on time, any downtime must be utilized by getting ahead on loading of the trucks, cleaning of the trucks, and/or building bulk items
• Dispatch will be cross trained on different aspects of the Warehouse operations and build bulk and ice
• Update GPET according to the shift worked – GPET MUST BE UPDATED FOR ALL FLIGHT SERVICED PER SHIFT including double checking for accuracy to ensure that all extra charges and information is inputted correctly
• Ensure that the Security declaration is completed for each flight
• Ensure that carrier check lists are completed and uploaded onto Google Drive
• Ensure that the Driver Log is completed in full and any issues with the truck is reported on the driver log.

Requirements

• 1-3 years Administrative and Coordination experience
• MS Office, experience is preferred
• Word, Excel, Outlook experience is essential
• Be at least 18 years old
• Posses a valid Canadian driver’s license
• Ability to work on a permanent basis in Canada
• Obtain a clear criminal record
• Must obtain necessary airport and/or Transport Canada security clearances
• Must obtain necessary airport vehicle operator permit
• Must be capable of lifting/pushing/pulling up to 70lbs on a regular basis
• Ability to work nights, weekends, holidays and varying schedule and be available on call as required
• Must successfully complete airline and corporate specific training programs and recertification