AIRPORT OPERATIONAL STAFF (JAKARTA)

• Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
• Enjoy the opportunity to professionally interact with high-profile passengers.
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.
• Assist with communication to designated airline baggage claim desk if there is any lost luggage
• Manage daily sales support activities, ensuring high responsiveness to customer inquiries, requests, and orders to ensure customer satisfaction, retention, and team productivity
• Handle and resolve customers complaints in a timely manner
• Assist passengers with all enquiries, including lost or delayed baggage
• Delivering high levels of customer service to passengers and those traveling through the airport
• Assist passengers with all enquiries, including lost or delayed baggage
• Report and coordinate any issue related with the passengers, luggage, etc. to higher officials
• Communicate and coordinate with internal departments
• Assist others dissimilar duties ordered by Supervisor or Manager

QUALIFICATION

• Candidate must be possess at least Bachelor degree, preferably from Tourism or Civil Aviation major. Fresh Graduate(s) are welcome.
• Willing to be posted in Soekarno Hatta International Airport, Tangerang and working in Aviation field.
• Required language: English and Mandarin (writing, reading, listening and speaking). HSK 4 or more is a PLUS.
• Able to work under pressure and willing to flexible in terms of scheduling or overtime.
• Strong customer service skills, cooperative attitude, able to multi-task & working detail oriented.
• Fast learning and have a high responsibility sense.