AIRPORT OPERATIONAL STAFF SURABAYA

• Liaise with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.
• Assist passengers with inquiries, including lost or delayed baggage, and coordinate with the designated airline baggage claim desk when necessary.
• Manage daily sales support activities and respond promptly to customer inquiries, requests, and orders to ensure customer satisfaction, retention, and team productivity.
• Handle and resolve customer complaints in a timely and professional manner.
• Report and coordinate any passenger- or baggage-related issues with supervisors or relevant departments.
• Communicate and coordinate effectively with internal departments.
• Perform other duties and responsibilities as assigned by the Supervisor or Manager.

QUALIFICATIONS

• Bachelor's degree or above, preferably in Tourism, Aviation, or a related field. Fresh graduates are welcome to apply.
• Willing to be stationed at Juanda International Airport, Surabaya, and work in the aviation industry.
• Proficient in English and Mandarin, including speaking, listening, reading, and writing. HSK 4 or above is a plus.
• Able to work under pressure and willing to work flexible schedules, including overtime when required.
• Strong customer service skills with a cooperative and positive attitude.
• Able to multitask and work in a detail-oriented manner.
• Fast learner with a strong sense of responsibility.
• Good communication and interpersonal skills.