AIRPORT REPRESENTATIVE

Key Responsibilities

• Welcome and assist hotel guests at the airport in a
  warm and professional manner.

• Coordinate guest airport pick-up and drop-off
  arrangements.

• Verify guest details, flight information, and
  transportation schedules.

• Monitor flight arrivals and departures and coordinate
  transfers accordingly.

• Assist guests with luggage and guide them to the designated
  transportation.

• Maintain effective communication with the Front Office,
  Concierge, Transport, and other hotel departments.

• Handle guest queries and provide accurate information
  about the hotel and available services.

• Ensure all airport-related guest services are delivered
  according to hotel standards.

• Maintain proper records of airport movements,
  transfers, and guest requests.

• Coordinate with drivers and transport vendors to ensure
  timely service.

• Handle guest complaints professionally and escalate issues
  when required.

• Maintain a professional appearance and represent the
  hotel brand positively at all times.

Required Skills

• Excellent communication and interpersonal skills.

• Strong guest-service and hospitality orientation.

• Good knowledge of airport operations and local
  transportation.

• Excellent coordination and time-management skills.

• Ability to handle multiple tasks in a fast-paced
  environment.

• Professional grooming and confident personality.

• Problem-solving and decision-making abilities.

• Good knowledge of English; additional languages will be
  an advantage.

• Basic computer and email skills.

• Ability to work in shifts, including weekends and
  holidays.

• Strong attention to detail and ability to work under
  pressure.

Preferred Qualifications

• Diploma/Degree in Hotel Management, Hospitality, Travel
  Tourism, or a related field.

• Previous experience in Front Office, Concierge, Airport
  Representative, Guest Relations, or a similar hospitality role is
  preferred.

Disclaimer: This job posting & location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.