Airport Representative

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202665032

About The Role Q HOTEL Dhaka is seeking a polished and guest-focused Airport Representative to deliver the first and lasting impression of our luxury hotel. You will be the face of Q HOTEL at the airport, ensuring seamless, warm and personalized arrival and departure experiences for our valued guests.

Key Responsibilities

• Professionally represent Q HOTEL Dhaka at the airport and warmly welcome arriving guests.
• Monitor guest arrivals/departures and maintain an accurate, up-to-date airport transfer list.
• Track flight schedules, delays, cancellations and changes to ensure timely and smooth transfers.
• Identify and greet guests by name using hotel signage where required.
• Assist with luggage and coordinate with airport porters when necessary.
• Escort guests to hotel vehicles and ensure safe, comfortable transportation.
• Maintain close coordination with Front Office, Reservations, Concierge and Transport teams.
• Promptly communicate flight delays, no-shows, changes and special requests to the hotel.
• Verify guest names, booking details and transfer arrangements before departure.
• Ensure all transfers meet Q HOTEL’s high service standards and approved schedules.
• Maintain accurate records of arrivals, departures, transfers and related costs.
• Provide guests with clear information about hotel facilities, services and local transportation.
• Handle guest enquiries and minor concerns professionally; escalate when necessary.
• Deliver personalized service for VIP and special-arrival guests.
• Coordinate with drivers to ensure vehicles are clean, safe and presented to hotel standards.
• Assist with last-minute transportation arrangements.
• Maintain professional relationships with airport personnel and transport partners.
• Strictly follow all airport security regulations and hotel procedures.
• Prepare daily reports and ensure smooth handover information.
• Report lost luggage, incidents or irregularities immediately to the relevant department.
• Perform any other duties assigned by the Front Office Manager / Duty Manager / Chief Concierge.

Requirements

• Experience: 5-10 years
• Education: diploma in hospitality management
• Skills: receptionist duties, front desk operations, guest services, airport management, guest relations, hospitality management, hotel administration

Last Date of Application: 23 October 2026