AISC Operator

Overview:

An AISC NOC Operator is responsible for continuously monitoring, maintaining, and troubleshooting AISC IT infrastructure, network systems, servers, and cloud services. Working in a 24/7/365 environment, he serves as the first line of defense to ensure high availability, optimal performance, and rapid incident response.

Responsibilities:

• 24/7 Infrastructure Monitoring: Monitor network devices (routers, switches, firewalls), physical/virtual servers, AIOP cloud environments, and core applications using monitoring tools (e.g., Zabbix) or any means provided.
• Incident Detection & Triage: Identify, classify, and acknowledge system alerts, network outages, and performance degradation. Validate true positives and filter out false alarms.
• First-Line Troubleshooting: Perform initial diagnostic procedures, such as running ping/traceroute tests, gathering and checking system event logs, verifying hardware status via out-of-band management interfaces (like Nvidia BMC, IPMI, iDRAC), and restarting services or interfaces according to standard operating procedures (SOPs).
• Incident Management & Escalation: Log detailed incident tickets in ITSM tools (e.g., Managed Engine) and escalate complex network, system, or security issues to engineering teams or vendor support according to defined SLAs.
• Routine Operations & Maintenance (BAU): Execute scheduled operational tasks, including routine backups, system health checks, Data Center patrol operation, basic patch deployment, and firewall rule/ACL verifications.
• Stakeholder Communication: Issue timely operational notifications and status reports to internal teams, technical leads, and business stakeholders.
• Documentation: Maintain and update runbooks, SOPs, network topology diagrams, and incident post-mortem logs.

Qualifications & Experience:

• Minimum of 1 year of working experience in NOC operations.
• Hands-on experience with monitoring solutions and ticketing platforms.
• Fundamentals knowledge of TCP/IP, OSI model, VPNs, DNS, DHCP, and firewalls.
• Basic administration of Linux and Windows Server environments (CLI commands, service management, log inspection).
• Strong situational awareness, clear communication under pressure, meticulous attention to detail, and shift-work adaptability.
• Strong problem-solving and analytical skills.
• Strong team player.
• Availability to work at Pok Fu Lam and Kowloon Bay.

Pay: $15,000.00 - $22,000.00 per month

Benefits:

• Contract renewal
• Dental insurance
• Maternity leave
• Medical Insurance
• Opportunities for promotion
• Paid sick time
• Parental leave
• Professional development

Work Location: In person