AJO Engineer

Role & responsibilities

What youll be doing

• Collaborate & Innovate: Partner with Technical Architects, Engagement Managers and Product teams to define customer requirements/use cases, facilitate technical workshops, and co-create specific GenAI solutions.
• Prototype Rapidly: Apply an AI-first experimentation mindset—build proof points in days, iterate on feedback, and drive quick wins. UX/UI and rapid prototyping skills are a plus.
• Engineer End-to-End: Design, build, and deploy full-stack applications and microservices—integrating Firefly APIs, Common Extensibility Platform, GenStudio for Performance Marketing, headless CMS architectures and UX/UI Designs.
• Bridge to Product: Capture field-proven use cases and funnel them back to Product & Engineering—fueling the Firefly roadmap.
• Automate & Scale: Develop reusable components, CI/CD pipelines, and governance checks to ensure consistent, repeatable delivery.
• Operate at Speed: Thrive in a constantly evolving, start-up-like environment—own delivery sprints, tackle challenges on-site/remotely, and adapt to evolving AI trends.
• Share & Elevate: Document your playbooks, prompts, and patterns in our internal knowledge base—helping the whole organization move faster.

Key Responsibilities

• Design, configure, and optimize customer journeys in Adobe Journey Optimizer.

• Build and manage omnichannel campaigns across email, mobile, and web experiences.

• Develop and maintain workflows, decisioning rules, and real-time customer profiles.

• Integrate AJO with Adobe Experience Platform (AEP) and other Adobe Experience Cloud tools.

• Troubleshoot platform, workflow, and integration issues to ensure seamless operations.

• Collaborate with cross-functional teams to design scalable, insight-driven solutions.

• Optimize campaign performance through data-driven analysis.

• Maintain documentation, operational playbooks, and best practices.

  Required Skills & Qualifications

• 4–6 years of hands-on experience with Adobe Journey Optimizer.

• 6+ years overall experience in application development or MarTech engineering.

• Strong understanding of customer journey orchestration and real-time customer data.

• Experience with Adobe Experience Platform (AEP), schemas, segments, and datasets.

• Proficiency in API integrations and cross-platform data flows.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication and stakeholder-management capabilities.