Alabaster - Mobile Service Advisor - Full Time

At Long-Lewis, the Mobile Service Advisor serves as the central communication hub between our customers and our mobile technicians—whether the vehicle is being serviced at the customer’s home, workplace, or another off-site location.

In this role, you’ll act as the primary point of contact for all off-site automotive service and repair matters. Your responsibilities will include understanding customer concerns, coordinating vehicle pick-up and delivery, clearly communicating repair needs, and managing customer expectations throughout the process. You'll ensure that our customers are well-informed, comfortable, and confident in the services we provide.

This position is ideal for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering an exceptional service experience every time.

Qualifications

High school diploma or GED required

Minimum 1 year of experience in a dealership or large service facility

Unrestricted driver’s license with a clean driving record

Proven track record in both technical and customer service roles

Strong communication skills—both verbal and written

Professional appearance and demeanor

Ability to stay composed and positive under pressure

Must be a self-starter with excellent time management skills and the ability to work well independently and as part of a team

Why Long-Lewis?

At Long-Lewis, we’re more than just a dealership—we’re a family. As one of the oldest and most respected automotive groups in the region, we’re committed to providing an outstanding experience for both our customers and our employees.

When you join our team, you’ll find:

A supportive work culture that values integrity, teamwork, and continuous improvement

Opportunities for professional development and certification

Competitive pay and benefits

A chance to grow your career with a trusted name in the industry

The satisfaction of helping customers from the convenience of their own homes or businesses

Licenses & Certifications
Required
DRIVER'S LICENSE
Behaviors
Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion: Inspired to perform well by the completion of tasks
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Job Security: Inspired to perform well by the knowledge that your job is safe
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Pay: $15.00 per hour