Alarm Operations Manager

ALARM OPERATIONS MANAGER

JOB DESCRIPTION

Job Responsibilities include but are not limited to:

Oversee all construction and service of fire alarm processes
Monitor and report on metrics involving revenue, gross margin, and productivity
Develop/implement/continuously improve process to convert installation clients to service sales
Assist in the growth of fire alarm and gas suppression business
Oversee audits and work instructions improvement process to ensure integrity and relevance
Coordinate installation and service operations with Premier Accounts to ensure that customer needs are being met
Ensure that risk assessment training is delivered to fire alarm construction and fire alarm service employees
Develop/augment/update sales pricing program for construction and service sales
Assist in preparation of construction and service sales budget and resources analysis with CEO
Propose ways to leverage technology and process improvement to increase productivity and profitability
Conduct regular job site safety audits, provide a safe working environment for all employees, maintain weekly toolbox talks, and comply with all company safety practices
Perform other duties as assigned by executive management or CEO

Expectations:

Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
Safety First
Start each meeting with a Safety Topic
Complete Monthly Jobsite Visits/Observations
Hold team accountable for all Safety Initiatives
Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team
Communicate effectively and professionally within the department and with internal and external customers
Understand and Follow HR and Safety Initiatives and Processes
Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc.
Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections
Confirm required payment terms on open jobs
Timely Review and Sign Off on Reports
Active, Inactive, Greater than 50% Profitability
Liens and Notices
Track and Ensure Profitability of Department
Oversee Change Order Management
Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually
Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc.
Ensure Inventory Control measures are in place for department
Ensure multiple bids for Material Purchasing optimization
Manage Subcontractors and review/approve all subcontractor invoices prior to payment
Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
Maximize Labor Production and Efficiency while maintaining quality standards
Overhead Review – semi-annual meetings with leadership
Maintain Quality Control in all aspects of the department
Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
Reduce Turnover and Increase Retention within department
Training
Input and Development of Training Requirements
Commitment to Training at all levels for all team members
Be an Expert on Every Aspect of Your Business/Department
Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.
Operations – Labor/Productivity, Materials Purchasing
Sales
Administration
Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Knowledge:

Must have knowledge of fire alarm systems which includes materials
Understand fire protection installation requirements
Ability to properly read fire protection blueprints
Minimum education of High School Diploma or equivalent
Knowledgeable with NFPA 72 rules and all necessary codes
Nicet II and III certification preferred
Knowledge of P&L a plus
Experience or knowledge of Excel
Must possess intermediate skills in Microsoft Word and Excel software

Work Experience:

10 years of experience in installation, service, and/or inspection of fire alarm systems
5+ years of experience in Business Management
2 or more years of experience in direct profit and loss responsibility. Process management, construction and/or service sales
5+ years of experience in fire alarm sales and/or service, preferred
Experience with fire alarm and suppression systems, preferred

Skills and Competencies:

Self-motivated, ambitious, and interactive
Communicative, detail-oriented, and organized
Demonstrate positive team work and ability to be a team leader and mentor
Excellent communication, training, and planning skills required
Sense of pride, integrity, and organizational ability required
Must be able to work independently and with others