Albany based help desk technician.

Do you live in Albany or the surrounding WA southern region?

Are you looking to progress your career in a supportive environment?

with out the politics and red tape ?

Newtrend IT are looking for a service desk support technician to join our team.

We offer flexibility, fantastic team culture along with skills and certification upgrade pathways.

With a head office in the Kewdale Business Park, in Perth's eastern suburbs, and an Albany office in Albany CBD. Newtrend IT Is a family operated Company supplying medium to large sized organization with a host of IT services including:

• Technical Support
• Pro-Active Managed Services
• Network Administration
• Hosting Solutions (Co-Lo, Web, DNS, Exchange, Backup)
• Solutions Consultancy and Deployment
• Network Security Auditing and Management

We provide reliable, effective solutions, first rate "no geek speak" customer service, and technical excellence. We focus on maintaining strong client relationships built on trust and confidence. We would rather have a better reputation, than a better bottom line.

We pride ourselves on our positive, relaxed office culture and the team that makes it possible. We are always on the lookout for the means to further enhance both our working environment and our clients' service experience.

SKILLS REQUIRED

• You will be able to confidently and consistently provide first rate customer service.
• You will have excellent verbal and written "no geek speak" communication skills.
• A solid work ethic and drive to get the job done thoroughly and correctly.
• Well-developed troubleshooting skills.
• Broad network administration and/or support experience.

Experience in the following technologies (preferred, not essential)

• Windows Server (2008-2025)
• Server roles and services (DHCP, DNS, DFSR, AD, etc)
• MS Windows based workstations
• Hypervisor technologies - Hyper-v, Vmware
• Cloud technologies such as AWS, Google Cloud and Office365/Azure
• Active Directory
• Group Policy/Intune
• Microsoft 365.
• Network Devices (Routers, Switches, WAPs etc)
• Network Services
• Backup Technologies (Shadowprotect and Veeam)
• Connectwise and Labtech
• MSP tools
• Telephony - 3CX , Cisco and cloud hosted PBX

Any other specialist skills you may possess are also of interest to us. If you have solid technical skills and are interested in working for an MSP that will allow you to provide next level of service to your clients, we're keen to hear from you.

We look forward to working with you.

**Please apply only if you are currently able to work in Albany Western Australia**