Albany Receptionist

Band 2

Main area

Urology Service

Grade

Band 2

Contract

Fixed term: 6 months (Role to be made permanent at end of contract with further recruitment depending on currently staffing requirement.)

Hours

Full time - 37.5 hours per week (Monday - Friday 0900-1700)

Job ref

396-8356955-DE-GV-Y

Site

Kingston and Richmond NHS Foundation Trust

Town

Kingston upon Thames

Salary

£30,142 Pro rata, pa, incl. HCAS

Salary period

Yearly

Closing

08/11/2026 23:59

Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

• Compassionate: We provide care with kindness, understanding, and empathy for all.
• Inclusive: We embrace diversity and respect the unique contributions of every individual.
• Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
• Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

The role will be to provide a high-quality reception service for patients attending Kingston Hospital Outpatients clinics in the Albany Unit.

You will be expected to accurately record patient attendance details and manage the scheduling of follow up appointments across a range of specialities in line with Kingston Hospital’s Access Policy. You will provide back-office support and help complete a number of administrative duties within the Patient Access team.

Main duties of the job

• To provide a friendly and welcome reception service to patients attending Kingston Hospital appointments providing clear advice, guidance information and assistance as appropriate.

• Deal with telephone enquiries from patients and relatives in a polite and professional manner, ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies.

• Receive information from department managers and relay to patients and visitors as appropriate.

• To record attendance (check in) and book follow up appointments of patient’s consultation on CRS.

• Ensure patient information is accurately recorded and fully maintained on CRS and update patient records on CRS on every visit, ensuring that accurate patient data is recorded.

Continued on attached JD...

Working for our organisation

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated “Outstanding” for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Detailed job description and main responsibilities

Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.

Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person specification

Education/Qualifications

Essential criteria

• NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent

Experience

Essential criteria

• Experience of healthcare administrative systems and processes
• Experience of working within a multi-disciplinary team

Skills /Abilities

Essential criteria

• Demonstrate ability to pay attention to detail , reliably check and record data and be able to self-check completed work
• Demonstrate excellent communication skills with all levels of staff and patients
• Demonstrate a good telephone manner and technique
• Computer/keyboard skills in MS Word and Excel

We support the NHS Flex for the Future pledge

We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E: [email protected]

Your application

Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Further details / informal visits contact

Name

Gayle Harris

Job title

Deputy Service Manager

Email address

[email protected]

Telephone number

020 8934 3058