All Hands

Primary Responsibilities

Guest Arrival and Departure

• Greet all arriving and departing guests with a warm, genuine welcome and farewell.
• Assist guests with unloading luggage and belongings upon arrival.
• Escort guests to their rooms and provide a complete room orientation, pointing out features, amenities, and services.
• Assist departing guests with luggage and coordinate vehicle retrieval in a timely manner.
• Maintain the cleanliness and presentation of the front drive and main entrance at all times.
• Ensure doors are attended to and guests receive immediate acknowledgment and assistance.
• Valet Operations
• Greet arriving guests at the drive and obtain necessary information for valet tickets.
• Complete valet documentation accurately and legibly.
• Safely Park and retrieve guest vehicles in the designated lots, maintaining efficient organization.
• Manage vehicle keys and logs securely throughout each shift.
• Complete all required overnight paperwork and reporting to ensure valet charges and records are accurate.
• Monitor the condition of vehicles and immediately report any concerns or damages.

GuestRelationsandConciergeSupport

• Engage guests in friendly, professional conversation to create a welcoming atmosphere.
• Offer personalized recommendations for dining, shopping, and local attractions.
• Support Front Office and Concierge teams by communicating guest preferences, special requests, or service needs.
• Handle guest inquiries or issues with professionalism, empathy, and prompt resolution.
• Represent Hotel El Roblar’s service philosophy through genuine hospitality and attention to detail.

Operational****Expectations

• Maintain professional appearance and demeanor in accordance with hotel standards.
• Demonstrate complete knowledge of hotel amenities, services, and local area points of interest.
• Communicate clearly and effectively with Front Office, Housekeeping, and other departments to support a seamless guest experience.
• Adhere to all safety, security, and key control procedures.
• Exercise sound judgment during busy periods; prioritize guest engagement while maintaining efficient traffic flow.
• Take ownership of the front drive and entrance experience — ensuring consistent, high-quality guest interaction.

? Prior experience in hospitality, guest services, valet, or front office operations preferred.

? Valid driver’s license with a clean driving record required.

? Ability to safely operate manual and automatic vehicles.

? Excellent interpersonal and communication skills.

? Strong attention to detail and organization.

? Ability to lift and carry luggage (up to 50 lbs.) and stand for extended periods.

? Enthusiasm for delivering personalized and memorable guest experiences.

MUST BE ABLE TO WORK DAYS, EVENINGS, WEEKENDS AND HOLIDAYS