Alliance Operations Specialist

Job Title: Alliance Operations Specialist

Work Location: Hyderabad

Shift Timings: 2 PM to 11 PM IST

Required Years of Experience: 5 to 7 Years

Key Responsibilities:

· Coordinate early alignment and follow-up among Sales Executives, Growth Platform Leaders, Account Leaders, and other stakeholders for priority opportunities and account-level actions.

· Support recurring Sales Executive and Resell activities, including updating trackers, monitoring progress, preparing status updates, coordinating planning inputs, and following up with stakeholders.

· Support the Sales Executive process by tracking draft deals from initial submission through approval. Monitor opportunity status, sales-credit attribution, ownership, tagging, submission completeness, and required deal information, including Operate, AI, and Resell attributes.

· Monitor open actions, operational risks, commercial blockers, and unresolved issues. Ensure that next steps and mitigation actions are assigned, and escalate material or time-sensitive matters to the appropriate leader.

· Gather and organize information for win stories, loss analysis, deal stories, and success-story reporting. The relevant program or analytics lead will own the final analysis and leadership messaging.

· Support pipeline and conversion tracking by maintaining accurate opportunity and account information. Identify stalled opportunities, missing data, incorrect tagging, duplicate records, and unresolved ownership issues, and follow up with the appropriate stakeholders.

· Maintain accurate operational records, including account points of contact, priority-account lists, Sales Executive records, action trackers, and other reference materials.

· Support Resell activities across opportunities, renewals, marketplaces, reseller initiatives, and priority portfolios. Track progress, dependencies, and unresolved issues throughout the Resell lifecycle.

· Collect and validate Resell performance information including Annual Contract Value (ACV), revenue, margin, renewal status, revenue allocation, and period-over-period performance, in coordination with Commercial Analytics.

· Support incentives by maintaining trackers, coordinating inputs, monitoring deadlines, validating supporting information, and following up on exceptions or unresolved claims.

· Prepare information for monthly, quarterly, and annual planning, business reviews, governance forums, and leadership updates, including opportunity summaries, performance updates, action logs, and issue trackers.

· Coordinate actions across Growth Platforms leadership, Sales Executive, Resell, Finance, Procurement, Risk, and other support teams by maintaining clear owners, deadlines, dependencies, and escalation paths.

· Work with Commercial Analytics and Data & Automation to improve data quality, reporting inputs, operational tracking, and recurring processes.

· Identify recurring operational issues and support practical improvements to trackers, workflows, data-quality checks, stakeholder communications, and follow-up processes.

Qualifications and Experience:

· Bachelor’s degree with approximately 5 years of experience in business operations, sales operations, alliance operations, channel operations, partner operations, or a related field.

· Experience supporting sales, alliance, reseller, technology partner, or professional services programs is preferred.

· Experience with pipeline tracking, opportunity management, account operations, renewals, incentive administration, or business-review support.

· Strong organizational, coordination, follow-up, and stakeholder-management skills.

· Proficiency in Microsoft Excel, PowerPoint, SharePoint, and related collaboration tools.

· Experience with CRM systems, Power BI, or workflow tools is preferred.

· Ability to validate operational information, identify data-quality issues, manage multiple deadlines, and work effectively with global stakeholders across time zones.

· Strong written and verbal communication skills, with the ability to work effectively with stakeholders across functions and time zones.

· Proactive approach to identifying risks, following up independently, and escalating issues appropriately.