Allied Aerial Field Technician

Essential Functions

• Repairs, and maintains equipment to Western States Equipment standards.
• Ability to perform advanced trouble shooting.
• Performs field repairs as needed. Performs all repairs, annual inspections, and preventative maintenance services on high reach aerial equipment and Material Handling Equipment. (i.e. Genie, JLG, Wacker, etc)
• Delivers equipment with company truck and trailer, as needed.
• Possesses the ability to operate, repair, and service multiple types of equipment and brands.
• Operates and maintains company service truck, as needed.
• Continues career development to include on the job training, online, and instructor led training.
• Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
• Adheres to all customer requirements while on job site.
• Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure.
• Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail.
• Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
• Adheres to all customer care standards.
• Works safely at all times and adheres to all applicable safety policies, procedures, and standards.
• Work within and promotes corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Knowledge Skills And Abilities

• Excellent customer service skills.
• Ability to self-schedule and perform duties with minimal supervision required.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.
• Ability to work overtime with minimal notice required.
• Ability to drive for long periods of time and overnight travel, as required.
• Consistent attendance.

Education And Experience

• Proof of high school diploma or General Education Degree (GED).
• Associates Degree or technical training from an accredited vocational school preferred.
• Five years’ experience in diagnosis and repair of Material Handling Equipment and Aerial Equipment required. (i.e. Genie, JLG, Skytrac, MQ, Wacker, Linde, etc.)
• Prior experience in troubleshooting methods and systems required.
• Must own required tools.
• Acceptable driving record is required and current CDL is preferred.
• Must be able to communicate (speak, read, comprehend, write in English).

Physical Characteristics

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to generate 97 ft./lbs. of force, by pushing and pulling.
• Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
• Ability to carry up to 20 lbs. while repeatedly ascending/descending a minimum of ten, 8” stair steps.
• Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
• Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
• Exposure to extreme temperatures and environment.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.