Allocation Administrator

SWFT are seeking an enthusiastic, organised, and highly motivated Allocation Administrator to join our Clinical Triage Team.

This is an exciting opportunity to become part of a dynamic and supportive servic.

As an Allocation Administrator, you will be a key member of the clinical triage function, supporting the effective allocation and coordination of referrals across community services. Working closely with clinicians, administrators, and operational teams, you will help manage patient flow, monitor capacity, allocate workloads, and ensure referrals are processed accurately and efficiently.

About The Role The Clinical Triage Team serves as a central point for receiving, processing, and allocating referrals into a range of community-based services. The Allocation Administrator plays an essential role in supporting the safe and timely management of referrals and ensuring work is distributed fairly and effectively across clinical teams.

The successful candidate will be responsible for reviewing referrals received through a variety of channels, ensuring referral information is complete, maintaining accurate records on clinical systems, and allocating referrals to appropriate clinicians and teams in line with agreed pathways and service criteria.

Working in a fast-paced environment, you will be expected to manage competing priorities while maintaining high levels of accuracy and professionalism.

To be responsible for providing confidential, accurate and efficient clerical and administrative support for the Integrated Care Co-ordination Team (ICC).

To work as part of the ICC team to provide a high quality customer service.

The post holder will ensure all contacts that require allocation within the ICC reach an effective and appropriate outcome for the patient.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work. ***We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.*** As Part Of Our Commitment To Equality, Diversity And Inclusion We Encourage All Applicants To Complete a Short Survey. This Can Be Accessed Via The Link Below

https://forms.office.com/e/ahWY3eAGM2 We appreciate you completing the survey. For further details / informal visits contact: Name: Alison Clarke Job title: ICC Professional Lead Email address: [email protected]

Hannah Jhutti Locality Manager

[email protected]