Allocations Consultant

The Opportunity

YNA is an 100% South Australian owned & operated company with a focus on providing the best level of support to our clients & our staff.   We have a position for an Allocations Consultant to join our busy team. This is a contact centre role & you will be required to engage professionally with all stakeholders.

Our core hours are from 4.45am to 11.30pm & we operate 7 days a week from Fullarton. In order to be considered for this role you need to be available & flexible for shifts within these hours, weekdays & weekend work and occasional night duty.

Your tasks will include:

• First point of contact for all inbound calls
• Outbound calls to existing clients to fill shifts
• Managing existing client base with a sense of urgency
• Taking staff availability for shifts & client bookings for shifts
• Accurate data entry
• Managing bookings efficiently via phone & requests via email.

These roles are ideally suited to those with call centre and or customer service experience keen to join a growing team in the healthcare sector.

Benefits to you

• Work in a strong, team environment
• Long term, future career development opportunities in an expanding company.

About you:

Successful candidates will demonstrate:

• A “can-do” attitude with a positive & professional approach
• Previous experience in Rostering/Administration role/s would be an advantage
• Strong written & verbal communication skills & strong customer service experience
• High level time management skills & the ability to work effectively in a fast-paced environment
• Outstanding computer skills especially in Microsoft Office (Outlook, Word, Excel)
• Attention to detail & accuracy with data entry, whilst maintaining & protecting confidentiality

To Apply:

To be considered for this position, please submit a cover letter and resume via Seek ASAP. The recruitment process will commence immediately.

YNA is committed to an inclusive workforce & encourages applications from people of culturally diverse backgrounds, including those who identify as part of the Australian Aboriginal and/or Torres Strait Islander Community.