AM-Collections

Role & responsibilities

1. Collections Management:

• Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of

outstanding invoices.

• Implement collection strategies and follow-up procedures to minimize delinquent accounts.

• Negotiate payment arrangements and establish suitable payment plans with customers who are

experiencing financial difficulties.

• Monitor customer accounts and maintain accurate records of collection activities, including payment

promises and disputes.

2. Account Reconciliation:

• Perform regular account reconciliations to ensure accurate tracking of outstanding balances.

• Investigate and resolve discrepancies or disputes raised by customers related to their invoices or

payments.

• Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any

billing or delivery issues that may impact timely payment.

3. Credit Assessment:

• Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit

reports, and payment histories.

• Review and update credit limits for customers based on their payment behavior and creditworthiness.

• Recommend appropriate credit terms and conditions for new customers or changes to existing

customers' credit terms.

4. Reporting and Analysis:

• Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors

• Ensure periodic ledger reconciliation of the top clients

Person Specifications/ Skillsets:

• Master/ bachelors degree in finance, accounting, or a related field (preferred).

• Proven experience in credit control, collections, or a similar role.

• Strong knowledge of credit control principles, collections practices, and relevant laws/regulations.

• Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.

• Proficient in using Excel for data analysis.

• Detail-oriented with strong analytical and problem-solving abilities.

• Exceptional organizational skills and ability to manage multiple priorities.

• Effective communication skills, both written and verbal.

• Ability to work independently and collaboratively as part of a team

Preferred candidate profile