Mt. Olympus Water and Theme Park

Mt. Olympus in Wisconsin Dells is hiring an AM Front Desk/Reservations Manager
DUTIES AND RESPONSIBILITIES:
<ul>
<li>Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.</li>
<li>Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancy</li>
<li>Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.</li>
<li>Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.</li>
<li>Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letter</li>
<li>Other duties as assigned.</li>
</ul>
Schedule: 1st Shift, 7:00a.m.-3:00 pm or 8:00a.m. - 4:00p.m
Front Desk Manager Requirements:
<ul>
<li>Previous supervisory/management experience</li>
<li>Previous Contact Center or Front Desk Experience</li>
<li>A professional attitude is required at all times</li>
<li>Open to work in a high paced environment</li>
<li>Exceptional oral and written communication</li>
<li>Must be able to handle customer complaints and concerns</li>
<li>Must be familiar with Microsoft Office and Google Docs</li>
<li>Able to multitask</li>
<li>Must be able to maintain and present a professional appearance at all times.</li>
<li>Must possess excellent time management skills and be on time for work.</li>
<li>Must be a team player and able to provide superior customer service.</li>
<li>Must have reliable transportation and able to work weekends and Holidays</li>
</ul>
What We Offer:
<ul>
<li>On Demand Pay- Get Paid the Same Day you Work!</li>
<li>Fun and Exciting Work Environment!</li>
<li>FREE Waterpark Park &amp; Theme Park Passes (based on resort occupancy)</li>
<li>Flexible Schedules!</li>
<li>Employee discounts on hotel rooms, retail and food</li>
<li>Company-wide outings</li>
<li>Employee Referral Program</li>
<li>Full Time Employees are Eligible for Benefits:</li>
<li>Health Insurance, Dental Insurance, FSA Health &amp; FSA Dependent Care after 60 Days of Employment</li>
<li>401K and Paid Time Off after 1 Year of Employment</li>
</ul>
For more information about our property, visit our website: <a href="https://www.mtolympuspark.com/" rel="nofollow noopener" target="_blank">https://www.mtolympuspark.com/</a>
J9da1mbE7f

AM Front Desk/Reservations Manager

AM Front Desk/Reservations Manager

This job is no longer available

Talents

Recruiters

About