Securens Systems
AM - Help Desk
Skills
9 months ago
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Important information
Contract type:
Permanent
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
Job highlights
Monitor and report on key performance indicators to measure help desk effectiveness. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
Develop and implement process improvements to enhance customer satisfaction and experience
Manage and coordinate help desk operations to ensure timely and effective resolution of customer queries and issues.
Develop and implement process improvements to enhance customer satisfaction and experience.
Collaborate with internal teams to resolve complex technical issues and improve overall system performance.
Analyze customer feedback and provide insights to identify areas for improvement.
Train and guide junior team members on help desk procedures and best practices.
Monitor and report on key performance indicators to measure help desk effectiveness.
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
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