AM Host/Hostess

Position Summary

Hotel Bourré Bonne is seeking a polished, welcoming, and service-oriented AM Host to join our Food & Beverage team. The AM Host is responsible for creating a warm first impression for guests during breakfast service while efficiently managing seating, reservations, guest flow, and communication with the restaurant team.

The ideal candidate has a genuine passion for hospitality, a professional presence, strong communication skills, and the ability to remain composed in a fast-paced environment.

Essential Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Manage the restaurant's seating and guest flow during breakfast service.
• Maintain accurate reservation and seating information.
• Escort guests to tables and provide menus as appropriate.
• Communicate wait times and seating availability accurately.
• Answer guest questions and assist with basic restaurant and hotel inquiries.
• Coordinate closely with servers, managers, culinary staff, and other departments.
• Monitor table availability and ensure efficient rotation of sections.
• Maintain a clean, organized, and welcoming host stand and entry area.
• Assist with opening and closing duties as assigned.
• Anticipate guest needs and resolve minor concerns with professionalism.
• Uphold Hotel Bourré Bonne and Hilton service standards.
• Perform other duties as assigned by restaurant management.

Qualifications

• Previous hospitality, restaurant, or customer-service experience preferred.
• Strong verbal communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask in a busy restaurant environment.
• Ability to stand and walk for extended periods.
• Reliable attendance and punctuality.
• Ability to work early mornings, weekends, and holidays as needed.
• Commitment to delivering an elevated guest experience.

Preferred Attributes

• Luxury or upscale restaurant/hotel experience.
• Familiarity with reservation and restaurant seating systems.
• Knowledge of Louisville attractions and local dining.
• Ability to communicate effectively with a diverse range of guests.
• Strong attention to detail and teamwork.

Success in This Role

The successful AM Host will consistently create a welcoming breakfast experience, keep guest flow organized, communicate effectively with the restaurant team, and represent Hotel Bourré Bonne with warmth, professionalism, and genuine