Amacha Store Manager

About the role

Store Manager role overseeing day-to-day operations, team management, customer experience, and financial performance of a retail store.

Key responsibilities

• Manage opening, closing procedures, and staffing schedules
• Ensure the store is in tip-top condition, maintaining a hygienic environment and workplace
• Uphold health and safety regulations, food safety standards, and sanitation guidelines
• Recruit, train, and supervise all store staff
• Provide ongoing coaching and feedback to the team
• Foster a positive and productive work culture aligned with AMACHA's brand values by promoting teamwork, respect, and a commitment to quality
• Ensure all customers receive excellent service by providing a friendly and welcoming environment
• Resolve customer complaints and issues efficiently and professionally
• Maintain product quality and consistency by overseeing the preparation and presentation of beverages
• Manage inventory levels, conduct regular stock counts, and place orders for raw materials, ingredients, supplies, and merchandise

About you

• Diploma or Degree in Retail, Business, Hospitality, or related fields
• Minimum 3–5 years of retail/F&B experience with at least 1–2 years in a supervisory or manager role
• Strong leadership, communication, and customer service skills
• Proficient in POS systems and basic computer applications
• Able to work retail hours, including weekends and public holidays