Amazon Account Manager

We are looking for an experienced Amazon Account Manager who will be responsible for managing and growing the company's Amazon Seller Central account. The candidate will handle catalogue management, inventory, pricing, advertising, promotions, orders, account health and overall sales performance.

Key Responsibilities

• Manage and monitor the Amazon Seller Central account on a daily basis.
• Manage product listings, including ASINs, titles, bullet points, descriptions, keywords, images and A+ Content.
• Monitor and maintain Account Health, Listing Health and Seller Performance.
• Manage FBA, Easy Ship and Seller Flex operations as applicable.
• Monitor inventory levels and coordinate stock replenishment to avoid OOS situations.
• Manage Amazon PPC campaigns, including Sponsored Products, Sponsored Brands and Sponsored Display.
• Analyse advertising performance, ACOS, ROAS, CTR, CPC, impressions and conversions and optimise campaigns accordingly.
• Plan and manage Deals, Coupons, Promotions and sale events.
• Monitor pricing, Buy Box, competitor pricing and overall marketplace competitiveness.
• Identify listing suppressions, pricing errors, stranded inventory and other catalogue-related issues and resolve them.
• Prepare and analyse daily/weekly/monthly MIS reports for sales, orders, returns, advertising and profitability.
• Analyse sales and customer data to identify opportunities for business growth.
• Coordinate with Amazon Seller Support for account, catalogue, inventory and operational issues.
• Monitor customer returns, refunds, cancellations and negative feedback.
• Ensure all products comply with Amazon's policies and listing guidelines.
• Track competitors, market trends and new product opportunities.
• Work towards achieving monthly sales, profitability and growth targets.

Required Skills

• 25 years of hands-on experience with Amazon Seller Central.
• Strong knowledge of Amazon catalogue/listing management.
• Good understanding of Amazon PPC and campaign optimisation.
• Knowledge of FBA, Easy Ship and Amazon fulfilment processes.
• Strong knowledge of Excel/MIS and data analysis.
• Good understanding of Amazon fees, returns, settlements and profitability.
• Ability to troubleshoot Amazon account and catalogue issues.
• Good communication and coordination skills.
• Strong analytical and problem-solving abilities.

Preferred

• Experience in managing multiple brands/products/large catalogues.
• Experience with Amazon Deals, Coupons and major sale events.
• Knowledge of competitor analysis and Amazon SEO.
• Experience in automotive/accessories or other e-commerce categories will be an advantage.

Key Performance Indicators (KPIs)

• Monthly sales & revenue growth
• Order growth and conversion rate
• PPC ACOS/ROAS
• Organic ranking & traffic
• Buy Box percentage
• Inventory availability
• Account Health
• Return/cancellation rate
• Overall account profitability