Amazon Account Manager

• Cultivate and maintain strong relationships with key Amazon seller accounts, acting as their primary point of contact and trusted advisor.
• Proactively analyze seller performance data, identifying growth opportunities and recommending strategic initiatives to increase sales and profitability.
• Develop and execute account-specific business plans, outlining strategies for product launches, promotions, and overall account expansion within Amazon's ecosystem.
• Collaborate cross-functionally with internal teams (e.g., marketing, operations, legal) to resolve seller issues and advocate for their needs within Amazon.
• Conduct regular performance reviews, providing sellers with actionable insights and recommendations to optimize their product listings, advertising campaigns, and operational efficiency.
• Stay abreast of industry trends, Amazon policy changes, and competitor activities to provide sellers with informed guidance and competitive advantages.
• Manage and resolve seller escalations, ensuring timely and effective solutions to maintain seller satisfaction and retention.
• Identify and onboard new sellers, guiding them through the Amazon platform and providing support to ensure their successful launch and growth.
• Negotiate and manage seller agreements, ensuring compliance with Amazon's terms of service and maximizing mutual benefit.
• Drive seller adoption of Amazon's tools and programs, such as Fulfillment by Amazon (FBA) and advertising solutions, to enhance their business performance.

Desired Candidate Profile

• Possesses a Bachelor's degree in Business Administration, Marketing, or a related field; a Master's degree is a plus.
• Demonstrates 3-5 years of experience in account management, sales, or business development, preferably within e-commerce or retail.
• Exhibits a deep understanding of the Amazon marketplace, including its policies, tools, and advertising platforms.
• Has a proven track record of exceeding sales targets and driving revenue growth through strategic account management.
• Displays strong analytical skills, with the ability to interpret data, identify trends, and develop actionable insights.
• Possesses excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders.
• Demonstrates proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software.
• Exhibits strong problem-solving and decision-making skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Is fluent in English (required) and possesses proficiency in additional languages (e.g., Mandarin, Spanish) is advantageous.
• Demonstrates a proactive and results-oriented mindset, with a passion for helping sellers succeed on the Amazon platform.