Amazon Connect Architect

Hyderabad, India·CCaaSImplementation

Architect enterprise Amazon Connect solutions — contact flows, telephony, Lex, Contact Lens and Bedrock-based AI — from discovery through production deployment and scale.

Responsibilities

• Own end-to-end Amazon Connect solution architecture: channels, contact flows, routing, telephony and CRM/workforce integrations.
• Design the AI layer on AWS — Amazon Lex, Contact Lens, Amazon Q in Connect and Bedrock-based agent assist and voice AI.
• Lead technical discovery, migration roadmaps (legacy IVR/ACD and other CCaaS platforms to Connect) and delivery governance across enterprise programs.
• Mentor Connect engineers and partner with pre-sales, delivery and AWS field teams.

Requirements

• 8+ years in enterprise contact-center engineering, with 4+ years hands-on Amazon Connect in production.
• Deep hands-on with Connect contact flows, Lambda integrations, telephony, Lex and Contact Lens; AWS certification (Solutions Architect or Connect specialty) preferred.
• Experience with Amazon Q in Connect or Bedrock-based agent assist and voice AI deployments.

Practice

Pronix.ai is a specialized AI & CX Systems Integrator. This role delivers our Amazon Connect practice — from strategy and pilots to production outcomes.

Apply

Send your CV and a brief note to [email protected].