Amazon Connect Chat Engineer Thursday Drive

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Amazon Connect Chat Engineer

Experience Range: 4 to 8 Years

Location: Pan India

Interview Date: Thursday Online

Must Have:

• Amazon Connect Administration & Development
• Amazon Connect Contact Flows
• Chat & Messaging Workflows
• Amazon Lex Chatbots
• AWS Lambda
• API Integration (REST APIs)
• Contact Center Routing & Queue Management
• Routing Profiles, Security Profiles, Users
• Quick Connects
• Contact Control Panel (CCP)
• CloudWatch Monitoring
• IAM (Identity & Access Management)
• IVR & Digital Customer Engagement Solutions

Good to Have:

• Genesys Cloud / Genesys to Amazon Connect Migration Experience
• AWS Services (S3, DynamoDB, SNS, SQS)
• Python or Node.js Scripting
• CRM Integrations (Salesforce, ServiceNow, Zendesk)
• Contact Center Analytics & Reporting
• DevOps / CI-CD Exposure

Essential:

• Design and develop Amazon Connect chat and messaging solutions .
• Configure Contact Flows, Queues, Routing Profiles, Security Profiles, and Users.
• Implement customer chat journeys, routing logic, and self-service capabilities.
• Integrate Amazon Connect with AWS Lambda and external applications through APIs.
• Develop and maintain Amazon Lex chatbot integrations.
• Configure and troubleshoot chat routing, agent desktop, and customer interaction workflows.
• Monitor platform performance using CloudWatch and operational dashboards.
• Support SIT, UAT, production deployments, and post-production activities.
• Collaborate with business stakeholders to gather requirements and deliver scalable contact-center solutions.
• Prepare technical documentation and conduct knowledge transfer sessions.

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)