Amazon Connect Developer

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Your Role

• Design, develop, and maintain Amazon Connect solutions to enhance customer service experiences.
• Implement Amazon Connect Contact Lens functionalities for replacing Verint
• Integrate Amazon Connect with other AWS services such as Lambda, Lex, Polly, S3, Kinesis, Amazon Q, and Bedrock.
• Develop and optimize applications using Python and NodeJS.
• Implement and manage CI/CD pipelines for deploying Amazon Connect and other AWS services.
• Collaborate with cross-functional teams to gather requirements and deliver solutions that meet business needs.
• Utilize GenAI to enhance customer interaction and engagement.
• Troubleshoot and resolve issues related to Amazon Connect and other integrated services.
• Ensure the security and scalability of applications and infrastructure.

Your Profile

• Proven experience as an Amazon Connect Developer or similar role with expertise in Amazon Connect and Lex.
• Strong proficiency in Python and NodeJS.
• Hands-on experience with AWS services including Lambda, Lex, Polly, S3, Kinesis, Amazon Q, and Bedrock.
• Familiarity with Infrastructure as Code (IaC) tools such as Terraform.
• Experience with CI/CD tools and processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

What you''ll love about working here

Location - Bengaluru,Chennai,Hyderabad,Pune