Amazon Connect Developer

Job Title: Amazon Connect Developer

Job Responsibilities:

NextGen is seeking an experienced Amazon / AWS Connect Developer with fluency in design and development principles
to work with stakeholders developing enterprise business solutions leveraging industry processes and best practices.

● Design, develop and implement AWS Connect processes to include new or modifications to applications, forms,
workflow, policies, actions, access control, interfaces, and any other configurations required to support client
processes.
● Provide recommendations for enhancing existing operations and provide recommendations for new updates or
modifications.
● Support and enhance existing processes based on new requirements or upgrades.
● Facilitate requirements gathering, review and document requirements.
● Design and develop solutions within the ServiceNow environment.
Minimum Qualifications:
● Ability to obtain and maintain an SSA Public Trust Suitability clearance is required.
● Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.
● 7 years of experience working with large enterprise framework.
● 7 years of hands-on experience working with AWS Cloud platform.
● 3 years of hands-on experience working with Amazon Connect.
● 3 years of experience using Node.js, Python or Java for development.
● 3 years of experience in designing call routing & messaging.
● Excellent interpersonal and communication skills.
● Solid AWS Cloud and AWS Connect Developer experience.
● Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
● Experience with process flow documentation creation.
● Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification
Service), AppSync, EventBridge, Kinesis Firehouse, DynamoDB Streams, Service Catalog, Kinesis Data
Analytics
● Strong verbal and written communication skills.
Desired Qualifications:
● Adept at working independently, but also in a team environment.
● Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
● Excellent understanding of change management, testing requirements, techniques, and tools to ensure high
availability of systems.
● Prior Federal government experience.
● Self-starter, highly motivated individual who adapts to a dynamic work environment.
● Strong attention to detail with an ability to operate effectively across multiple priorities."

Pay: $52.00 - $55.00 per hour

Work Location: In person