Amazon Connect Developer (Pan India)

We are looking for an experienced Amazon Connect Developer with expertise in Amazon Connect, AWS Lambda, Amazon Lex, Amazon Polly, API integrations, and serverless development. The ideal candidate will be responsible for developing, enhancing, and supporting cloud-based contact center solutions while integrating Amazon Connect with enterprise applications and AWS services.

The role requires hands-on development experience with cloud-native applications, conversational AI solutions, contact center workflows, and AWS serverless technologies.

Key Responsibilities

Amazon Connect Development

• Develop and maintain Amazon Connect contact center solutions.
• Create and modify contact flows, routing strategies, queues, and agent experiences.
• Configure and optimize customer interaction workflows.
• Support Amazon Connect platform enhancements and production support activities.

AWS Development

• Develop serverless applications using:

• AWS Lambda

• API Gateway

• DynamoDB

• Amazon S3

• EventBridge

• CloudWatch

• Build scalable APIs and backend services supporting contact center operations.

• Develop and maintain Infrastructure as Code using CloudFormation.

Conversational AI Development

• Implement conversational AI solutions using:

• Amazon Lex

• Amazon Polly

• Develop chatbot and self-service solutions.

• Configure intent management, dialog flows, and voice interactions.

• Support AI-powered customer engagement initiatives.

Integration Development

• Integrate Amazon Connect with:

• CRM Platforms

• Enterprise Applications

• Ticketing Systems

• Workforce Management Platforms

• Develop REST API integrations and middleware services.

• Support CTI integrations and customer service workflows.

Quality & Support

• Participate in code reviews and testing activities.
• Troubleshoot production issues and performance bottlenecks.
• Ensure application security, scalability, and reliability.
• Follow Agile development and DevOps practices.

Required Skills

• 5-8 years of software development experience.

• Hands-on experience with Amazon Connect.

• Strong AWS development experience including:

• AWS Lambda

• API Gateway

• DynamoDB

• S3

• CloudWatch

• Experience with:

• Amazon Lex

• Amazon Polly

• Strong understanding of:

• REST APIs

• Microservices

• Serverless Architecture

• Knowledge of:

• SIP

• VoIP

• IVR

• CTI Concepts

• Experience working with AWS CloudFormation.

• Strong debugging and troubleshooting skills.

Preferred Skills

• Amazon Q.
• Agent Assist.
• Outbound Campaigns.
• Salesforce Integration.
• ServiceNow Integration.
• Generative AI and Conversational AI.
• AWS Step Functions.
• Contact Center Analytics.

Desired Candidate Profile

• Excellent communication and collaboration skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and within Agile teams.
• Customer-focused mindset.
• Passion for cloud technologies and automation.