Amazon Connect Engineer

Hyderabad, India·CCaaSImplementation

Build and ship enterprise Amazon Connect deployments — contact flows, routing, integrations and the AWS AI layer — supporting programs from pilot through production and scale.

Responsibilities

• Build contact flows, routing, agent desktop configurations and Lambda/CRM integrations on Amazon Connect.
• Implement Amazon Lex bots, Contact Lens analytics and Amazon Q in Connect / Bedrock agent assist within Connect deployments.
• Support migrations from legacy IVR/ACD and other CCaaS platforms, including data, telephony and integration cutover.
• Contribute to testing, go-live runbooks, observability and post-go-live optimization.

Requirements

• 4+ years in contact-center or cloud engineering, with 2+ years hands-on Amazon Connect.
• Working knowledge of contact flows, Lambda, IAM, Kinesis and telephony concepts; Python or Node.js integration experience.
• Bachelor's degree in engineering or equivalent experience; AWS exposure preferred.

Practice

Pronix.ai is a specialized AI & CX Systems Integrator. This role delivers our Amazon Connect practice — from strategy and pilots to production outcomes.

Apply

Send your CV and a brief note to [email protected].