Amazon connect Engineer

• We are seeking an experienced Amazon Connect Developer with strong expertise in designing and implementing IVR and contact center solutions on AWS
• The candidate will be responsible for developing scalable customer centric voice and chat workflows using Amazon Connect AWS services and integration frameworks

Key Responsibilities:

• Key Responsibilities
• Amazon Connect IVR Development
• Design and implement IVR Interactive Voice Response and Chat Contact Flows using Amazon Connect
• Configure and manage queues routing profiles hours of operation and security profiles
• Develop and optimize call flow logic to enhance customer experience and reduce call handling time
• Implement advanced features such as callback functionality dynamic routing and escalation paths
• Amazon Lex Conversational AI
• Design and configure Amazon Lex Bots for voice and chatbot interactions
• Integrate Lex bots with Amazon Connect for automated call handling and self service use cases
• AWS Integration Backend Development
• Develop serverless integrations using
• o AWS Lambda business logic orchestration
• o DynamoDB data persistence
• o S3 data storage and retrieval
• Implement API based integrations using API Gateway for external system connectivity
• Enable dynamic routing and personalization using customer data and backend systems

Technical Requirements:

• Core Experience
• 5 9 years of experience in Amazon Connect development and AWS ecosystem
• Strong hands on experience in
• o Amazon Connect mandatory
• o Contact flow and IVR design
• o Queue and routing configuration
• Technical Skills
• AWS Services
• o Amazon Connect
• o AWS Lambda
• o DynamoDB
• o S3
• o API Gateway
• o IAM
• Conversational AI Amazon Lex
• Integration REST APIs CTI integrations with CRM tools
• Scripting Programming Basic knowledge of Python preferred
• Nice to Have Skills
• Experience with CloudFormation or Terraform
• Knowledge of Amazon Connect CCP customization Agent Workspace enhancements
• Exposure to CloudFront Cognito is an added advantage

Preferred Skills:

Technology->Infrastructure-Contact Center->IVR Concepts,Technology->OpenSystem->Python - OpenSystem->Python